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Gisell Sep 29, 2020
NDM: In fact, we were surprised to get a 1-star review :( Because when we were communicating with the buyer before she received the mug, she was worried about the shipping time. But then everything turned out ok, the package arrived in time and she thanked us. After the review we tried to contact her if something was wrong with the mug (damage, misprint, etc.) but never heard back... We always try to contact and help, and for such cases we have a replacement/refund policy in place.